JW
Juan W
1 reviews | Active since Nov 2024
07 Nov 2024, 09:44
Tell me lies, tell me sweet little lies.
Absolutely SHOCKING! Ordered and paid in FULL for an aircon on 28 Sept 2024. When the indicated delivery date passed with no delivery, i followed up on email and telephonically. Every single phone call is EMPTY promises and LIES. Every week there is a new lie and a new person, because seemingly the one you speak to today doesn't exist tomorrow! It is 7 Nov and i STILL have no aircon delivered, after written commitments. MORE LIES.
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AC Direct's replyOfficial
07 Nov 2024, 16:20Good day Juan,
We apologise for the experience you’ve had with your order and understand your frustration regarding the delay. Our team was in contact to inform you about the stock availability and the expected arrival date. We did reach out to offer alternative options to help expedite the process, but we understand that you preferred to wait for the specific unit you ordered.
Please rest assured that we are committed to fulfilling your order as soon as stock arrives. We appreciate your patience and are here to assist if you have any further questions or require additional support.
AC Direct Customer Service
AC Direct's reply07 Nov 2024, 16:20
Official
Good day Juan,
We apologise for the experience you’ve had with your order and understand your frustration regarding the delay. Our team was in contact to inform you about the stock availability and the expected arrival date. We did reach out to offer alternative options to help expedite the process, but we understand that you preferred to wait for the specific unit you ordered.
Please rest assured that we are committed to fulfilling your order as soon as stock arrives. We appreciate your patience and are here to assist if you have any further questions or require additional support.
AC Direct Customer Service