JdM
Jean-Pierre de Meillon
1 reviews | Active since Aug 2013
01 Oct 2024, 20:43
Stay far away from these guys
I placed my order with them 09:48, 18 September. From their emails orders are delivered with 2 to 7 days of being processed.
Its 1 October, my order has been processed today, no stock picked, delivery still 2 to 7 days to go. We had one public holiday guys! One springbok defeat and one victory. 8 working days to process an online order? and still not even picked the stock.
Worst online shop ever, stay away, don't let cheap prices fool you
Helpful (0)
Replies (3)0
Replies (3)
AC Direct's replyOfficial
02 Oct 2024, 10:30Hi Jean-Pierre,
We sincerely apologise for the inconvenience caused by the delay in your delivery. Your feedback is extremely important to us, and we truly value your satisfaction.
I’m happy to confirm that your delivery is scheduled to be completed today.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
AC Direct Customer Service
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
AC Direct Customer Service
AC Direct's reply02 Oct 2024, 10:30
Official
Hi Jean-Pierre,
We sincerely apologise for the inconvenience caused by the delay in your delivery. Your feedback is extremely important to us, and we truly value your satisfaction.
I’m happy to confirm that your delivery is scheduled to be completed today.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
AC Direct Customer Service
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
AC Direct Customer Service
JdM
Jean-Pierre de Meillon's updateReviewer Update
03 Oct 2024, 08:17Good day Jean-Pierre,
Thank you for your enquiry to AC Direct.
Please take this email as formal notification that our customer service department has received your enquiry.
We sincerely apologize for the delay that was experienced with regards to the delivery of the order. This is not the quality of service that we strive to provide to our customers as this is not the quality of service that you deserve. Unfortunately, we are at the hands of the suppliers with regards to the stock availability as these are not stock items that we keep in our warehouse. We have over 2000 products available on our website and so we are not able to keep all these items available in our warehouses.
The stock was received and your order was processed as soon as the stock was received to ensure that there would be no more delays on your delivery. The logistics department have confirmed that they only service your area on Tuesdays and Thursdays for delivery however; we have made arrangements to have the order dispatched with the drivers for the urgent delivery to you today.
In light of the above, we humbly request that you please remove your bad review from our Hello Peter as our customer service team were not given a chance to resolve this matter for you before it got to the stage of being reviewed.
We thank you for your continuous patience and understanding and we do apologize for all the inconvenience caused to you throughout this matter.
At any point, if you feel you have not received sufficient information from an AC Direct representative, please formalize your complaint to: ***
Best Regards
Customer Service
JdM
Jean-Pierre de Meillon's update03 Oct 2024, 08:17
Reviewer Update
Good day Jean-Pierre,
Thank you for your enquiry to AC Direct.
Please take this email as formal notification that our customer service department has received your enquiry.
We sincerely apologize for the delay that was experienced with regards to the delivery of the order. This is not the quality of service that we strive to provide to our customers as this is not the quality of service that you deserve. Unfortunately, we are at the hands of the suppliers with regards to the stock availability as these are not stock items that we keep in our warehouse. We have over 2000 products available on our website and so we are not able to keep all these items available in our warehouses.
The stock was received and your order was processed as soon as the stock was received to ensure that there would be no more delays on your delivery. The logistics department have confirmed that they only service your area on Tuesdays and Thursdays for delivery however; we have made arrangements to have the order dispatched with the drivers for the urgent delivery to you today.
In light of the above, we humbly request that you please remove your bad review from our Hello Peter as our customer service team were not given a chance to resolve this matter for you before it got to the stage of being reviewed.
We thank you for your continuous patience and understanding and we do apologize for all the inconvenience caused to you throughout this matter.
At any point, if you feel you have not received sufficient information from an AC Direct representative, please formalize your complaint to: ***
Best Regards
Customer Service
JdM
Jean-Pierre de Meillon's updateReviewer Update
03 Oct 2024, 08:19When you have to rely on a company's customer service to function, it is truly a mismanaged company
JdM
Jean-Pierre de Meillon's update03 Oct 2024, 08:19
Reviewer Update
When you have to rely on a company's customer service to function, it is truly a mismanaged company