Poor Service & Excessive Fees

<div>I ordered three aircon units with installation from AC Direct, but the experience was nothing short of frustrating. After receiving no service or updates, I followed up—only to be told that I needed to add two more installation items because I had three units. This brought the installation cost to R8,698.50, which is far above market average. To put it in perspective, I ended up paying just R3,300 for all three units when I sourced them from ++++. When I questioned the inflated installation cost, I was met with silence for another week. Eventually, I decided to cancel my order (the units hadn’t even been shipped), and it took yet another week for them to respond—offering only excuses for their poor service. Getting my refund took a ridiculous 59 days, despite multiple follow-ups from my side. To make matters worse, they deducted R350 for an ‘admin fee’, which only added insult to injury. If this is how they handle a basic order, I can only imagine how terrible their after-sales service must be. I deeply regret ever placing an order with them. Buyer beware!</div>