1 reviews | Active since Mar 2026
Poor service
I had a very frustrating experience with AC Direct. While they were quick to request payment in January and serviced two units timeously, the repair process for a third unit was a failure. I paid R2,700 upfront for a new PC board, only to be met with over a month of radio silence.
The logistics were handled poorly: a courier attempted delivery with zero prior communication or tracking info. After spending significant time and effort redirecting the part to their Cape Town office, I still heard nothing for a week and eventually had to call them myself to secure an appointment. They are great at the initial sale, but their follow-through and guarantees are non-existent. I would strongly recommend using a different provider who values post-payment service
While we’re pleased that the initial servicing was completed timeously, we acknowledge that the follow-up process regarding the PC board replacement did not meet expectations. Delays in communication, lack of tracking visibility, and the need for you to follow up repeatedly are not the standard we aim to deliver.
The coordination between courier delivery, internal handling, and scheduling should have been managed more proactively from our side. We recognise that this breakdown in communication and logistics caused unnecessary inconvenience. Your feedback has been noted and shared internally so that we can improve our after-sales processes and ensure better communication and coordination moving forward.
We appreciate you taking the time to raise this.
The AC Direct Team ⭐
While we’re pleased that the initial servicing was completed timeously, we acknowledge that the follow-up process regarding the PC board replacement did not meet expectations. Delays in communication, lack of tracking visibility, and the need for you to follow up repeatedly are not the standard we aim to deliver.
The coordination between courier delivery, internal handling, and scheduling should have been managed more proactively from our side. We recognise that this breakdown in communication and logistics caused unnecessary inconvenience. Your feedback has been noted and shared internally so that we can improve our after-sales processes and ensure better communication and coordination moving forward.
We appreciate you taking the time to raise this.
The AC Direct Team ⭐