EP
Eddie P
1 reviews | Active since Sept 2012
01 Mar 2026, 13:49
Poor service
I submitted an online enquiry requesting the installation of my own air conditioner, as well as servicing of four existing units. I was advised that you do not sell the brand I have. I clarified that I already own the unit, as stated in my original enquiry. I was then informed that you do not install or service any brands that you do not supply. Surely an air conditioner remains an air conditioner, regardless of the brand and shouldn't they put it on their website instead of wasting customers time?
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AC Direct's replyOfficial
02 Mar 2026, 07:30Thank you for your feedback. We understand how this may have been frustrating, especially after submitting a detailed enquiry
.To clarify, our policy is that we only install and service brands that we supply directly. This is to ensure that we can provide full technical support, honour manufacturer warranties correctly, and guarantee the quality of parts and after-sales service. Unfortunately, when a unit is not supp**** by us, we do not have control over its source, specifications, or warranty conditions, which limits our ability to support it responsibly.
We appreciate your point regarding clearer communication online. Your feedback has been noted, and we will review how this policy is communicated to avoid confusion for future enquiries.
Thank you for taking the time to raise this with us.The AC Direct Team ⭐
.To clarify, our policy is that we only install and service brands that we supply directly. This is to ensure that we can provide full technical support, honour manufacturer warranties correctly, and guarantee the quality of parts and after-sales service. Unfortunately, when a unit is not supp**** by us, we do not have control over its source, specifications, or warranty conditions, which limits our ability to support it responsibly.
We appreciate your point regarding clearer communication online. Your feedback has been noted, and we will review how this policy is communicated to avoid confusion for future enquiries.
Thank you for taking the time to raise this with us.The AC Direct Team ⭐
AC Direct's reply02 Mar 2026, 07:30
Official
Thank you for your feedback. We understand how this may have been frustrating, especially after submitting a detailed enquiry
.To clarify, our policy is that we only install and service brands that we supply directly. This is to ensure that we can provide full technical support, honour manufacturer warranties correctly, and guarantee the quality of parts and after-sales service. Unfortunately, when a unit is not supp**** by us, we do not have control over its source, specifications, or warranty conditions, which limits our ability to support it responsibly.
We appreciate your point regarding clearer communication online. Your feedback has been noted, and we will review how this policy is communicated to avoid confusion for future enquiries.
Thank you for taking the time to raise this with us.The AC Direct Team ⭐
.To clarify, our policy is that we only install and service brands that we supply directly. This is to ensure that we can provide full technical support, honour manufacturer warranties correctly, and guarantee the quality of parts and after-sales service. Unfortunately, when a unit is not supp**** by us, we do not have control over its source, specifications, or warranty conditions, which limits our ability to support it responsibly.
We appreciate your point regarding clearer communication online. Your feedback has been noted, and we will review how this policy is communicated to avoid confusion for future enquiries.
Thank you for taking the time to raise this with us.The AC Direct Team ⭐