SS
Shawren S
1 reviews | Active since Dec 2013
17 Sept 2020, 13:21
Poor Service
On 31 August 2020 I purchased a heat pump from AC direct. It is now 17 September 2020 and I have not received delivery of the product. I have called and emailed the company several times, friendly people, but I still have not received the product. They have not shared a tracking number with me as well. I am disappointed by the level of poor service from AC direct.
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Shawren S's updateReviewer Update
17 Sept 2020, 16:04I received the unit today, it is a pity that i had to complain :(
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Shawren S's update17 Sept 2020, 16:04
Reviewer Update
I received the unit today, it is a pity that i had to complain :(
AC Direct's replyOfficial
28 Sept 2020, 15:37Hi Shawren. Thank you for your feedback. We can confirm that there was a delay from our logistics partner and that you received your unit on the day you made us aware of this. We once again apologise for any inconvenience. We are happy you are enjoying your purchase and will see you soon!
AC Direct's reply28 Sept 2020, 15:37
Official
Hi Shawren. Thank you for your feedback. We can confirm that there was a delay from our logistics partner and that you received your unit on the day you made us aware of this. We once again apologise for any inconvenience. We are happy you are enjoying your purchase and will see you soon!