DS
Donovan S
1 reviews | Active since Jun 2013
20 Feb 2026, 08:20
poor service
It seems like they do not carry stock, be prepared for a long wait and very poor service and no response to emails.
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Replies (2)
AC Direct's replyOfficial
20 Feb 2026, 14:25Thank you for your feedback. We’re sorry to hear that your experience left you feeling this way. We do carry stock across multiple branches; however, during peak periods — especially in extreme heat conditions — demand can exceed regional availability, which may result in stock transfers or short lead times from suppliers. That said, delays should always be communicated clearly, and you should never feel ignored. A lack of response to emails is not the standard we aim to uphold, and we acknowledge that poor communication can quickly damage trust. We are continuously working on improving our response times and internal coordination, particularly during high-demand periods. We appreciate you taking the time to share your concerns. The AC Direct Team ⭐
AC Direct's reply20 Feb 2026, 14:25
Official
Thank you for your feedback. We’re sorry to hear that your experience left you feeling this way. We do carry stock across multiple branches; however, during peak periods — especially in extreme heat conditions — demand can exceed regional availability, which may result in stock transfers or short lead times from suppliers. That said, delays should always be communicated clearly, and you should never feel ignored. A lack of response to emails is not the standard we aim to uphold, and we acknowledge that poor communication can quickly damage trust. We are continuously working on improving our response times and internal coordination, particularly during high-demand periods. We appreciate you taking the time to share your concerns. The AC Direct Team ⭐
DS
Donovan S's updateReviewer Update
21 Feb 2026, 06:20early in the week I bought a R35000 unit online that showed instock, 3 days later i got a mail saying that due to no stock earliest is 1st week March. Thats 3 weeks away. Ive responded to the email and have not had a single reply. Furthermore i can send you the ticket # of the communication leading up to the purchase, and eventually a phone call. Your company may offer good pricing but whats the point when you cannot support your business and follow through with support and service.
DS
Donovan S's update21 Feb 2026, 06:20
Reviewer Update
early in the week I bought a R35000 unit online that showed instock, 3 days later i got a mail saying that due to no stock earliest is 1st week March. Thats 3 weeks away. Ive responded to the email and have not had a single reply. Furthermore i can send you the ticket # of the communication leading up to the purchase, and eventually a phone call. Your company may offer good pricing but whats the point when you cannot support your business and follow through with support and service.