PS
Petrus S
1 reviews | Active since Mar 2009
13 Feb 2026, 08:54
Once you pay it activates the delay - Not so good as advertised
Reference SO052812, I have responded to adverts from AC Direct and purchased an Air Conditioner. The price were good and delivery times reasonable. After placing the order and making the payment communication stopped. Contacted the company and was told Gauteng is out of stock and stock is on order from Cape Town and they might get stock by next week. I checked on Hellopeter and found that AC Direct is poorly rated. I regret purchasing from AC Direct. I get the idea that AC Direct does not carry their own stock, they order from the factory once the customer have paid for his order.
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AC Direct's replyOfficial
13 Feb 2026, 11:18Thank you for your feedback.
With the recent heatwave conditions, demand for air conditioners has been exceptionally high, which has unfortunately placed significant pressure on stock levels nationwide. In some regions, this has resulted in temporary stock transfers between branches to fulfil orders as quickly as possible. We understand how frustrating this can be, especially when communication does not meet expectations, and we apologise for any uncer*****y caused.
We would like to highlight the fact that your order was placed three days ago, our delivery time frame is 3-5 working days in major metro areas, 3-7 working days for outlying areas. Therefore, your order is still within our SLA delivery time frame.
We would like to highlight the fact that your order was placed three days ago, our delivery time frame is 3-5 working days in major metro areas, 3-7 working days for outlying areas. Therefore, your order is still within our SLA delivery time frame.
Regarding HelloPeter, it is important to note that platforms like these tend to attract customers who are experiencing issues, which can sometimes present a one-sided view. That said, we do not dismiss feedback and actively engage with concerns raised there. We continue to operate as a reputable company, supplying thousands of successful installations and deliveries, and our priority remains ensuring that customers are satisfied at the end of the process. Our Google reviews should also be consulted for a better overview of our customer service.
We appreciate you raising your concerns and remain committed to resolving orders as efficiently as possible during this exceptionally busy period.
The AC Direct Team ⭐
AC Direct's reply13 Feb 2026, 11:18
Official
Thank you for your feedback.
With the recent heatwave conditions, demand for air conditioners has been exceptionally high, which has unfortunately placed significant pressure on stock levels nationwide. In some regions, this has resulted in temporary stock transfers between branches to fulfil orders as quickly as possible. We understand how frustrating this can be, especially when communication does not meet expectations, and we apologise for any uncer*****y caused.
We would like to highlight the fact that your order was placed three days ago, our delivery time frame is 3-5 working days in major metro areas, 3-7 working days for outlying areas. Therefore, your order is still within our SLA delivery time frame.
We would like to highlight the fact that your order was placed three days ago, our delivery time frame is 3-5 working days in major metro areas, 3-7 working days for outlying areas. Therefore, your order is still within our SLA delivery time frame.
Regarding HelloPeter, it is important to note that platforms like these tend to attract customers who are experiencing issues, which can sometimes present a one-sided view. That said, we do not dismiss feedback and actively engage with concerns raised there. We continue to operate as a reputable company, supplying thousands of successful installations and deliveries, and our priority remains ensuring that customers are satisfied at the end of the process. Our Google reviews should also be consulted for a better overview of our customer service.
We appreciate you raising your concerns and remain committed to resolving orders as efficiently as possible during this exceptionally busy period.
The AC Direct Team ⭐