TE
Tersia E
1 reviews | Active since Feb 2013
20 Oct 2020, 08:53
No Response
I have bought and paid for a mist fan on Sunday 18 October 2020. Since then I have not been able to track my order number. I have proof that at least 5 people at AC Direct read my email enquiry about the order, but still await a response. Judging by the amount of complaints on Hello Peter regarding this, it seems that AC Direct does not actually deliver or respond unless you report them to Hello Peter
Helpful (0)
Replies (3)0
Replies (3)
AC Direct's replyOfficial
20 Oct 2020, 09:15Hi Tersia. Your order has been placed less than 48 hours ago. Our delivery policy is clear that delivery takes place between 3-7 working days. We received your follow up yesterday afternoon, please allow our team time to response to your enquiry during these heat wave conditions. Best Regards.
AC Direct's reply20 Oct 2020, 09:15
Official
Hi Tersia. Your order has been placed less than 48 hours ago. Our delivery policy is clear that delivery takes place between 3-7 working days. We received your follow up yesterday afternoon, please allow our team time to response to your enquiry during these heat wave conditions. Best Regards.
AC Direct's replyOfficial
20 Oct 2020, 09:30Hi Tersia. This is definitely not how we do things at AC Direct. We sell thousands of units with many happy customers nationwide. Like all businesses, we are not perfect and some deliveries experience delays for certain reasons. We do however aim to ensure we handle all issues with the utmost care.
AC Direct's reply20 Oct 2020, 09:30
Official
Hi Tersia. This is definitely not how we do things at AC Direct. We sell thousands of units with many happy customers nationwide. Like all businesses, we are not perfect and some deliveries experience delays for certain reasons. We do however aim to ensure we handle all issues with the utmost care.
TE
Tersia E's updateReviewer Update
20 Oct 2020, 09:58The issue has been resolved in no time at all. Thank you Monique Nicklin for your assistance. Just to be clear to all involved, the issue was not with the time, the website clearly states that delivery will take place between 3 - 7 days, that is not the problem, and with this heatwave I can imagine that the work load has doubled or maybe even tripled, the issue was that my order did not exist, and I did not receive confirmation that it does until this morning when I received feedback from Monique Nicklin. Thank you to everybody at AC Direct that attended to this and supp**** confirmation that my order and payment has been received and my order is being processed.
TE
Tersia E's update20 Oct 2020, 09:58
Reviewer Update
The issue has been resolved in no time at all. Thank you Monique Nicklin for your assistance. Just to be clear to all involved, the issue was not with the time, the website clearly states that delivery will take place between 3 - 7 days, that is not the problem, and with this heatwave I can imagine that the work load has doubled or maybe even tripled, the issue was that my order did not exist, and I did not receive confirmation that it does until this morning when I received feedback from Monique Nicklin. Thank you to everybody at AC Direct that attended to this and supp**** confirmation that my order and payment has been received and my order is being processed.