DT
Darryl T
1 reviews | Active since Feb 2018
12 Dec 2025, 02:05
No feedback, no delivery
Placed an order over 1.5 weeks ago, besides some automated emails, I have received no feedback nor the delivery on my order. My emails get automated responses, but no human in sight and no answers. Avoid this online store at all cost, not worth the sloppy “service”, appears to be a fly by night operation.
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AC Direct's replyOfficial
08 Jan 2026, 13:53We’re very sorry for the experience you’ve had and understand how frustrating this must be.
We can confirm that the product has since been delivered. That said, the lack of communication leading up to delivery is not acceptable, and we apologise for the inconvenience caused. Your feedback has been noted and will be addressed internally to improve our response times and customer communication.
Thank you for bringing this to our attention.
AC Direct's reply08 Jan 2026, 13:53
Official
We’re very sorry for the experience you’ve had and understand how frustrating this must be.
We can confirm that the product has since been delivered. That said, the lack of communication leading up to delivery is not acceptable, and we apologise for the inconvenience caused. Your feedback has been noted and will be addressed internally to improve our response times and customer communication.
Thank you for bringing this to our attention.