No customer after care or follow up service from this company

Contacted them Monday 2nd to request someone to look at a faulty condenser which I purchased from them. They said they would let me know within a day or two. This is the 4th time this condenser has failed. Getting no response I phoned again on Thursday 5th. No-one responded back to me. It is now Tuesday 10th and I heard nothing from them. Really disappointed with their customer after care service.