Much like many of the previous reviews, AC Direct has failed to meet any of its own time guarantees by a huge margin

Much like many of the previous reviews, AC Direct has failed to meet any of its own time guarantees by a huge margin. I have called their Call Centre many times and been cut off after 12-15 minutes with no response (with one exception). I have also emailed 4 or 5 times but, other than an automated response, their "dedicated team" have made no effort to address my issues. Installation is now set for the 6th January, several weeks beyond their own guidelines, but I have no-one to complain to. Hopefully they will meet this promise, but they have taken any joy out of my purchase.