TL
Thandiwe L
1 reviews | Active since Sept 2022
05 Sept 2025, 11:47
I want my stove
On the 27th August I bought defy gas stove from Ac Direct. Paid them CASH. they say they deliver from 2-5 working days. When a week passed without hearing from them they asked for an extension because they don’t have it “in stock” so I bought something they advertised but didn’t have it. I’m frustrated. R14 000 it’s a lot of money.
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AC Direct's replyOfficial
29 Sept 2025, 15:38Thank you for sharing your experience. We’re very sorry to hear about the frustration this caused — we completely understand how concerning it is when such a large purchase doesn’t go according to plan. We hope that this matter has since been resolved to your satisfaction. If not, please don’t hesitate to contact us directly so we can assist you further and make sure this is properly addressed. Your feedback is important and helps us improve both our communication and our service.
AC Direct's reply29 Sept 2025, 15:38
Official
Thank you for sharing your experience. We’re very sorry to hear about the frustration this caused — we completely understand how concerning it is when such a large purchase doesn’t go according to plan. We hope that this matter has since been resolved to your satisfaction. If not, please don’t hesitate to contact us directly so we can assist you further and make sure this is properly addressed. Your feedback is important and helps us improve both our communication and our service.