Horrible customer service

<div>On the 15th of Jan 2025 I placed an order for a Samsung Multi Split 5 Zone Inverter Air Conditioner from AC Direct, I made the purchase through one of their sales agents ++++ from their Meyerton branch. to date we haven't received the unit. at first we had delays because they wanted floor plans which we promptly provided, then it was issues with their invoicing and logistics department not being able to issue the invoice, then it was delays from their supplier not having stock. now each week for the past 3 weeks we have had promises of getting our order delivered by either Thursday or Friday, dololo. the latest excuse we got today 07/02/25 was that the courier company broke the outdoor unit. I have lost all faith in these people, worst service ever.</div>