Gross incompetence and malicious delay tactics

Gross incompetence, non-existent customer service and malicious delay tactics. Installation was done with old brittle wiring causing a fire on our wall and damaging the unit. We have had problems with the unit ever since and have complained to the Cape Town branch as well as customer service. They keep making promises that they will send a team to fix the unit but the teams arrive with no briefing and no spare parts. It appears to be a malicious tactic to stall and waste the customers time to the point of desperation, hoping that the customer will turn to another company for repairs. Either this or gross incompetence to unbelievable levels. We are now going through the ombudsman for assistance.