From Hero to Zero-Very bad experience with AC Direct.

In December 2023 I got AC Direct to install in my house an airconditioner. Everything went well and Alvaro and his team have done very neat installation. In December 2024 I again requested a quotation for identical installation. They insisted on 100% pay before the job starting. Since I had a good experience with the previous job I paid the full amount without hesitation. They took their time but eventually did arive and delivered the material. They mounted the outdoor and indoor parts. I received another quotation for additions, which amounted to another two thirds of the original quotation. The original quotation was shoddy and did not stipulate the additional cost of the piping and electrical cables. Usually this is stipulated as an additional price over the say 3m. The additional price was exorbitant and should have been part of the original quotation. They have never inspected the site beforehand. After some correspondence it was clear to me that they sent me incomplete quote and tried to bully me into accepting their additional quote.