Extremely Disappointed!

AC Direct was very helpful prior to placing my order and after I placed my order, the rest of the experience was absolutely terrible.

We purchased a complete solar system including installation. From the very beginning, 1. The installer that AC Direct appointed from Newcastle seemed to have zero clue on how to install the system. 2. The communication between the installer and AC Direct lacked information which caused weeks and weeks of delays (From initially sending the incorrect items for the installation to contacting the installer for the COC - Every step was such a mission and stressful) 3. The installation should have been completed within 5 working days - today, the 05th of January 2024, it has been 108 days since the order was placed and we are still awaiting the installer to come and do the final checks and provide us with the COC. Ridiculous, if you tell me!!! 4. Once the installer started the installation, every single day, there were delays of some sort, from not having the correct items to complete the task to changing electricians because the installer was wasting time!!! 5. As for the installer, I do not want to even begin describing the mental exhaustion that he has caused our family. He is just lazy. He does not answer his calls or respond to messages. He is very slow and prioritizes other jobs. He seems clueless, lost and ********. He is always late, he never, not once pitched up according to the arranged times and dates. Always, always delayed. I have contacted AC Direct every single time I faced problems with the installer and they always gave me either one of the following reasons:

- "We will contact the installer to see what is going on" - "We will call you back" (The amount of times, they said that they will call me back, they don't. ALL LIES!

My issue here is that I CHOSE to purchase my solar system from AC Direct and paid a hundreds of thousands of money TO AC DIRECT! My issue is with AC Direct, I DID NOT CHOOSE THIS INSTALLER! If it were up to me, I would have not chosen a lazy installer like him.

If I paid my money to a specific company, I have to deal with them if I come across any issues, not with the installer, but in this case, my husband and I had to break our heads with the installer. We had to make arrangements with the installer and find out that stuff sent was short or missing or incorrect, which day and time he must come, follow up on how long the installation will take, etc, etc, etc, etc, etc...

This is completely unfair, selfish and unprofessional both from AC Direct and the installer. This experience has been the most stressful, frustrating and aggravating situation we have ever been through!

We choose to do stuff like this with company's rather than private installers because one would think that it would be a smooth, easy sailing process. I mean, how hard can it be? Unfortunately, this experience has proven otherwise. I mean, for instance, we are having issues with one of the batteries, it keeps switching off randomly - The installer is yet to come and sort it out. The COC was not issued, GOD knows how long we have to wait for that! We are extremely disappointed in AC Direct for not taking a stand and putting the installer in his place especially if a loyal client faced more than one issue. I would not recommend AC Direct or the installer to anyone.