Easy to order, difficult to track initially, exceptional installation and support from the team

I ordered a unit just before the Black Friday madness on 26 Nov. I called to confirm stock, ask how installation works and when I'd receive the unit. Navigating the website, ordering the unit, getting the required documents etc. was really simple. Called to follow up on the delivery after making payment and I was told a week (5 - 10 business days typically in Gauteng). Next week came, checked the website with the tracking number every day and see it didn't refresh.

Called the call centre and got a hold of an extremely helpful lady by the name of Sunel Croucamp (AC Direct should hold onto her as she turned this from a potential wreck to a win as she picked up something on the system was wrong). She escalated the matter to the Installations Manager (Warren Du Plessis) who assisted me to schedule an installation as the previous installation wasn't recorded on the system due to an error. I wasn't the only one affected, but Warren and team picked it up despite being extremely busy due to Black Friday, he managed to assist me with a great product and solid installation. He and the team really triend to accommodate myself and other customers with the same issue while handling a plethora of other installations. The installation team cleaned while installing and were exceptionally professional.