RB
Robert B
1 reviews | Active since Nov 2019
12 Jul 2024, 15:58
DO NOT USE THIS COMPANY! NOT HONOURABLE! BROKE MY AIRCON AND NEVER REPLACED
The AC Direct technician wired my AirCon incorrectly and blew my 24000 BTU Panasonic. Its taken months and they dont want to take responsibility for fixing the unit or replacing it. You ask to speak to someone in Customer service but they only respond via email. Will NEVER use this company again and I advise not to do business with them Not Honourable. I have given them since March 2024 to sort this out . We are now 4 months later with no resolution.
Helpful (0)
Replies (1)0
Replies (1)
AC Direct's replyOfficial
15 Jul 2024, 13:13Dear Robert,
Thank you for your feedback. We're sorry to hear about the issues with your air conditioner.
When we deinstalled your faulty unit, we found that the necessary parts were unavailable in the country. Despite our efforts to assist, including suggesting a household insurance claim due to the lack of warranty, you chose to decline this option.
We want to clarify that the malfunction was not caused by our service, as we did not originally install or sell the unit. We did all we could to help resolve the issue.
If you have any further questions or need additional support, please contact us directly.
Best regards,
AC Direct Customer Service
Thank you for your feedback. We're sorry to hear about the issues with your air conditioner.
When we deinstalled your faulty unit, we found that the necessary parts were unavailable in the country. Despite our efforts to assist, including suggesting a household insurance claim due to the lack of warranty, you chose to decline this option.
We want to clarify that the malfunction was not caused by our service, as we did not originally install or sell the unit. We did all we could to help resolve the issue.
If you have any further questions or need additional support, please contact us directly.
Best regards,
AC Direct Customer Service
AC Direct's reply15 Jul 2024, 13:13
Official
Dear Robert,
Thank you for your feedback. We're sorry to hear about the issues with your air conditioner.
When we deinstalled your faulty unit, we found that the necessary parts were unavailable in the country. Despite our efforts to assist, including suggesting a household insurance claim due to the lack of warranty, you chose to decline this option.
We want to clarify that the malfunction was not caused by our service, as we did not originally install or sell the unit. We did all we could to help resolve the issue.
If you have any further questions or need additional support, please contact us directly.
Best regards,
AC Direct Customer Service
Thank you for your feedback. We're sorry to hear about the issues with your air conditioner.
When we deinstalled your faulty unit, we found that the necessary parts were unavailable in the country. Despite our efforts to assist, including suggesting a household insurance claim due to the lack of warranty, you chose to decline this option.
We want to clarify that the malfunction was not caused by our service, as we did not originally install or sell the unit. We did all we could to help resolve the issue.
If you have any further questions or need additional support, please contact us directly.
Best regards,
AC Direct Customer Service