DO NOT USE AC DIRECT

DO NOT USE AC DIRECT. I paid for a service on the 14Nov. Firstly, they tried to show up without confirming a day with me (because we all just sit at home waiting in anticipation) so AC Direct rebooked another day - phoning to reconfirm twice. Took a day off work and guess what - NO ONE SHOWED UP. Emailed to see where they were since their phones do not get answered unless you want to buy something (installations, servicing - nothing). Phones also go off at 3pm! Email was eventually answered and another date confirmed (another day off work). Again NO ONE SHOWED UP. 4TH attempt they offered to come on a weekend to not inconvenience us any more so stayed home all day on the Saturday and again NO ONE SHOWED UP. I must also mention that not once did they call to say they could not make it and to reschedule, NOT ONCE. 5th attempt yesterday, promised to be the first place they go - still waiting for them to show up! At this point, just give my money back. You have no clue what customer service is and at this point it seems all you want is money from existing client but will only help new clients. I am beyond speechless!!!