DO NOT USE AC DIRECT

I strongly caution prospective customers against using AC Direct. My experience with this reseller has been nothing short of a nightmare. Despite being listed as an authorized reseller on SnoMaster's website, AC Direct has demonstrated an alarming lack of professionalism and accountability.

After purchasing a fridge through them, I received no feedback whatsoever. My calls and emails have been completely ignored, leaving me in the dark about the status of my order. When I sought assistance from SnoMaster directly, I was transferred between their offices with excessive delays. While a salesperson eventually promised to investigate whether AC Direct had even ordered my unit, I have yet to receive any follow-up or resolution.

This complete disregard for customer service is unacceptable. AC Direct's failure to fulfill their obligations reflects poorly on both their business and SnoMaster's choice to associate with them. I urge potential customers to think twice before placing an order with AC Direct, as their lack of communication and reliability makes them an ************* option.