Do not do any business with AC Direct

Do not do any business with AC Direct. Their support has been terrible and they are unable to fix issues with units, due to them not knowing how the units work they sell.

I bought a Hisense R32 portable aircon from them on the 23rd of December 2023 and received it on the 28th of December 2023. Everything worked fine for two months without needed to drain it due to the no drainage technology Hisense has in it.

My first support ticket was created on the 12th of March 2024 when the unit broke and leaked everywhere and almost destroyed R100k worth of my technology. The unit has a built in warning that should have gone off it the tanks were full, which didn't happen.

The last support message I received from them was on the 10th of May from them saying I'm using the product incorrectly and that the drain pipe needs to always be plugged in with them sending a document on how to install it. In that same document, and documents Hisense has on their website, it recommends not doing that for their self-evaporative system they have. It's only needed when the warning goes off, which did not happen.

I sent another message on the 10th of May and 2nd of June and have not received a response back yet. Their support is bad, they do not know how the units they sell work and I have not had a working unit for 4 months now. They've had my unit with them for 2 months now too.