MG
Matlhodi G
1 reviews | Active since Nov 2010
26 Sept 2024, 18:19
Disappointed
Order #136037 (September 13, 2024)
I placed my order with them 13 September. From their emails orders are delivered with 2 to 7 days of being processed.
Its 26 September, my order is still not processed. They cant give me a date of when it will be processed let alone delivered. I follow up everyday with Sandra and I get the same answer “as soon as your order is processed we will let you know”
So now I dont know if I should expect this fridge in a week, 3 weeks or a month.
Helpful (0)
Replies (1)0
Replies (1)AC Direct's replyOfficial
30 Sept 2024, 09:26Dear Matlhodi,
We are genuinely sorry for the service that did not meet our standards at AC Direct. Your feedback is crucial to us. Your delivery is confirmed to take place on Tuesday, 1 October, after the supplier stock issue has been resolved.
Thank you for your patience and understanding, we once again apologise for any frustration caused.
Warm regards, AC Direct Customer Service
We are genuinely sorry for the service that did not meet our standards at AC Direct. Your feedback is crucial to us. Your delivery is confirmed to take place on Tuesday, 1 October, after the supplier stock issue has been resolved.
Thank you for your patience and understanding, we once again apologise for any frustration caused.
Warm regards, AC Direct Customer Service
AC Direct's reply30 Sept 2024, 09:26
Official
Dear Matlhodi,
We are genuinely sorry for the service that did not meet our standards at AC Direct. Your feedback is crucial to us. Your delivery is confirmed to take place on Tuesday, 1 October, after the supplier stock issue has been resolved.
Thank you for your patience and understanding, we once again apologise for any frustration caused.
Warm regards, AC Direct Customer Service
We are genuinely sorry for the service that did not meet our standards at AC Direct. Your feedback is crucial to us. Your delivery is confirmed to take place on Tuesday, 1 October, after the supplier stock issue has been resolved.
Thank you for your patience and understanding, we once again apologise for any frustration caused.
Warm regards, AC Direct Customer Service
