****???

Item: AC Direct
Rating: 1
Author: Johan K

I responded to an ad of a special offer on aircons from AC Direct. I bought one of the advertised products online and paid the first installment. According to their website, delivery should have happened between 2 and 7 working days. I received an email from them confirming receipt of my payment, and a hyperlink to track my order. Upon clicking on the link, I got a message that my order could not be found. I responded to this by sending them emails, and received generically written emails that one of their agents will contact me. Working day 8 has now arrived, and I'm still waiting for my product, as well as for somebody to contact me in any way. Is this business even legitimate or are they just one big ****?

Helpful (0)

Replies (1)

AC Direct's replyOfficial

20 Feb 2026, 14:25

Thank you for your feedback. We understand how concerning this must feel, especially after making a payment and not receiving clear tracking information or communication within the expected timeframe.Firstly, we want to assure you that AC Direct is a legitimate, established business supplying and installing nationwide. There is absolutely no intention to mislead or delay customers.Regarding your order, during peak promotional periods and high-demand heatwave conditions, stock and dispatch timelines can sometimes extend slightly beyond the standard 2–7 working day window. However, this should always be communicated properly, and you should never be left uncertain about your order status.We can confirm that the stock has now arrived and has either been dispatched for delivery or is scheduled for delivery imminently. If you have not yet received it, it should reach you very shortly.We apologise for the earlier lack of clear communication and appreciate your patience while the stock was being allocated and dispatched.The AC Direct Team ⭐

AC Direct's reply20 Feb 2026, 14:25

Official