Comfee 18000 BTU Air Conditioner + installation Order . A****70 installation confirmation Appointment .SO049749 *-* A210059

I am writing to formally express my extreme dissatisfaction with the service I have received following the purchase of a Comfee 18,000 BTU air conditioner, including installation, on 02 December 2025.

While the sales process was efficient and professional, everything thereafter has been completely unacceptable. Despite written confirmation that installation would take place within 3–10 days, it has proven virtually impossible to contact your installation department. Calls ring endlessly, leaving me on hold with automated messages for over 12 minutes before being disconnected. This has happened repeatedly and is beyond frustrating.

On 04 December, I contacted your delivery department out of desperation. They were eager to deliver the unit due to warehouse overflow, and the air conditioner was delivered on 11 December 2025. However, delivering a unit without any reasonable plan to install it is unacceptable.

To my absolute disbelief, I was later informed that installation is only scheduled for 14 January 2026 — more than a month after purchase. This date is entirely impractical, as my guests will be leaving on that same day. The delay renders the purchase pointless, as the unit will not serve its intended purpose.

Multiple attempts to resolve this issue have been ignored. Calls were redirected to your Johannesburg reception, where I was assured the matter would be passed on. I also emailed the staff member who previously communicated with me regarding delivery, and I have received no response whatsoever. This lack of communication is both unprofessional and disrespectful.

I deeply regret purchasing this air conditioner from AC Direct. The unit is currently sitting unused in my lounge, and based on this experience, it is clear that customer service after the sale is not a priority. Had I chosen another supplier, I am confident the installation would already have been completed.

I expect urgent contact from AC Direct to resolve this matter immediately. If this issue is not addressed without further delay, I will have no choice but to escalate this complaint