Brilliant save!

My first review was 1 star and very negative. I was contacted immediately and the Customer Service Team got working on my complaint. My complaint was that my order was due to be delivered on 8 June 2022 and it was now 10 June 2022 and no unit, I had not received 1 notification or 1 text message informing me about my order. Not what the website advertises. The team investigated as to what the problem was and I was informed it was a supply issue, the Cape Town branch did not have stock, this was not the situation when I placed my order. I was presented with 2 options, get a refund, or have the unit delivered in 4 days' time(delivery on Friday the 17 June 2022). At first, I wanted a refund as I cannot stand bad or non-existing service but because I had daily contact with the Customer Service team, I chose to give them the opportunity to rectify the situation. After I agreed to have the unit delivered they asked me to remove my review from HelloPeter. I opted to not remove it until such time as I have the unit in hand, no damage, no issues. I informed them I would monitor the whole process from the moment I accepted the delivery date to the time I had the unit at home. That was Monday 13 June 2022, today, 15 June 2022 the unit was delivered, two days early. Apart from all the hassle, it was a win for AC Direct in my books. I have high standards and am not easily impressed. They really did well in getting things sorted. The Customer service team is very professional and extremely efficient. I have no reservations in recommending AC Direct for online shopping.