JZ
Jacqueline Z
1 reviews | Active since May 2023
27 Nov 2024, 17:38
BAD CUSTOMER SERVICE FOR AC DIRECT.
I suggest you do not deal with this company directly OR AT ALL. There customer service is non existent. No way of getting through to them. Emails are unanswered. The telephone number for Gauteng is nonexistent. ORDER FROM THEM AT YOUR OWN PERIL.
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AC Direct's replyOfficial
17 Feb 2025, 16:45Hello Jacqueline,
Thank you for taking the time to share your feedback. We sincerely apologise for the difficulties you experienced with our customer service. We understand how frustrating it can be when communication does not meet your expectations.
Regarding your concern, we want to assure you that we addressed the issue with your unit. After testing by the supplier confirmed that the unit was functioning correctly, we respected your decision to proceed with a refund, which we can confirm has been completed.
We are committed to improving our customer service and your feedback is crucial in this process. Please feel free to reach out directly if there are any other ways we can assist you or improve your experience.
Thank you,
AC Direct Customer Service
Thank you for taking the time to share your feedback. We sincerely apologise for the difficulties you experienced with our customer service. We understand how frustrating it can be when communication does not meet your expectations.
Regarding your concern, we want to assure you that we addressed the issue with your unit. After testing by the supplier confirmed that the unit was functioning correctly, we respected your decision to proceed with a refund, which we can confirm has been completed.
We are committed to improving our customer service and your feedback is crucial in this process. Please feel free to reach out directly if there are any other ways we can assist you or improve your experience.
Thank you,
AC Direct Customer Service
AC Direct's reply17 Feb 2025, 16:45
Official
Hello Jacqueline,
Thank you for taking the time to share your feedback. We sincerely apologise for the difficulties you experienced with our customer service. We understand how frustrating it can be when communication does not meet your expectations.
Regarding your concern, we want to assure you that we addressed the issue with your unit. After testing by the supplier confirmed that the unit was functioning correctly, we respected your decision to proceed with a refund, which we can confirm has been completed.
We are committed to improving our customer service and your feedback is crucial in this process. Please feel free to reach out directly if there are any other ways we can assist you or improve your experience.
Thank you,
AC Direct Customer Service
Thank you for taking the time to share your feedback. We sincerely apologise for the difficulties you experienced with our customer service. We understand how frustrating it can be when communication does not meet your expectations.
Regarding your concern, we want to assure you that we addressed the issue with your unit. After testing by the supplier confirmed that the unit was functioning correctly, we respected your decision to proceed with a refund, which we can confirm has been completed.
We are committed to improving our customer service and your feedback is crucial in this process. Please feel free to reach out directly if there are any other ways we can assist you or improve your experience.
Thank you,
AC Direct Customer Service