Bad customer experience

I'm giving this an overall rating of 2 rather than 1, because the installations department did do a very good a professional job with the installation when they were on site.

Unfortunately the same cannot be said about the general experience as a customer. I paid the entire order in full - including for installation - when I placed the order. The invoice promised delivery within 10 business days. I was later informed that some components were delayed and that the entire order would only be at the warehouse after the 10 business days had already passed. Installation would only be scheduled with the installations department after everything had been delivered to the warehouse. I tried over the course of several days to talk to customer service and found it nearly impossible to talk to the right people. Calls got cut off many times, several promises were made about people who would phone me back and never did etc. I had to spend a lot of time on the phone fighting with people to try and minimise the delay, despite the delay having been caused on AC Direct's end.

I am happy now with the aircons, but the customer service was really not good.