Avoid AC Direct at all costs, shocking service

I purchased a Midea Breezeless R32 aircon unit online with installation service on 02/09. They scheduled an install for the 10/09. The team arrived with an aircon clearly marked "demo unit" and missing parts. On leaving my property they damaged my electric fence. Another team then brought a new unit on the 12/09. They installed it but didn't test it properly so were back later that afternoon to fix their installation. The technicians couldn't get the built-in Wi-Fi module working and AC Direct said they were not trained. They promised to get their trained technician to attend the same day but as of 17/09, nothing. They have just shirked me off to customer support.

I had ordered the Wi-Fi module add-on as their website wasn't clear that the unit has a built-in Wi-Fi module. They never delivered the Wi-Fi module and now want to charge me R350 admin fee to "return" an item I never had and refund me in 14-21 working days.

DO NOT USE AC DIRECT! It is not worth the hassle!