Appalling Service and Damaged Goods from AC Direct

I recently purchased a Midea unit from AC Direct. Upon delivery, I discovered the outdoor unit was damaged. The fins are damaged and the casing is dented. I promptly reported this issue on their online portal within the specified timeframe, as per their own policy.

Instead of addressing the issue, AC Direct is now insinuating that I caused the damage. This is completely unacceptable, especially since five witnesses were present when the unit was unboxed. Why would I intentionally damage a product I intended to install?

Furthermore, AC Direct is now refusing to answer my calls. This lack of communication and attempt to evade responsibility is truly appalling.

I strongly advise against purchasing from AC Direct. Their service is incredibly poor, and they clearly do not value their customers or stand behind their products.