ACDirect ecommerce is a disgrace

Save yourself the headache, ACDirect online is selling products which they don't have stock, since ordering a portable airconditioner on Black Friday they have not attended my order, they said they will let me know as soon as stock is available, its been weeks, I keep writing to them but they fail to respond, I am fed up, ACDirect e-commerce is a disgrace, stick with better ecommerce providers