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Neil N
1 reviews | Active since May 2024
02 Dec 2024, 13:52
AC Direct - Poor installation and after-sales service
Poor service!!
One of my installed AC units has broken down 3 times with the exact fault (leaking gas line) since installing the unit 3 years ago. They have repaired it twice whilst under warranty. Now that the warranty has run out they simply avoid me - stating that they will come back to me with a solution. They even made me pay a call-out fee to come and see the exact sae issue for themselves. Six weeks later, and having followed up every week, still no repsonse. Just continued promises to get back to me. Simmilar experience on installation - quick to take your payment and very slow to deliver!
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Replies (2)
AC Direct's replyOfficial
11 Dec 2024, 16:59Dear Neil,
We sincerely apologise for the inconvenience you have faced.
To clarify, the unit was installed in 2020, and our workmanship warranty covers a 12-month period. Unfortunately, as the warranty has expired, a call-out fee was required to assess the issue.
We understand how frustrating recurring issues can be, we can confirm that the issue has now been resolved, and your air conditioning units are functioning as they should.
Kind regards,
The AC Direct team
We sincerely apologise for the inconvenience you have faced.
To clarify, the unit was installed in 2020, and our workmanship warranty covers a 12-month period. Unfortunately, as the warranty has expired, a call-out fee was required to assess the issue.
We understand how frustrating recurring issues can be, we can confirm that the issue has now been resolved, and your air conditioning units are functioning as they should.
Kind regards,
The AC Direct team
AC Direct's reply11 Dec 2024, 16:59
Official
Dear Neil,
We sincerely apologise for the inconvenience you have faced.
To clarify, the unit was installed in 2020, and our workmanship warranty covers a 12-month period. Unfortunately, as the warranty has expired, a call-out fee was required to assess the issue.
We understand how frustrating recurring issues can be, we can confirm that the issue has now been resolved, and your air conditioning units are functioning as they should.
Kind regards,
The AC Direct team
We sincerely apologise for the inconvenience you have faced.
To clarify, the unit was installed in 2020, and our workmanship warranty covers a 12-month period. Unfortunately, as the warranty has expired, a call-out fee was required to assess the issue.
We understand how frustrating recurring issues can be, we can confirm that the issue has now been resolved, and your air conditioning units are functioning as they should.
Kind regards,
The AC Direct team
NN
Neil N's updateReviewer Update
11 Dec 2024, 17:08Incorrect AC Direct!
6 weeks later and your team have still not responded to me and no, my AC is not now working.
PS: I also requested a service of my other units. Your team did not even bother getting b ack to me with a qoute.
Your service is incredible poor!
6 weeks later and your team have still not responded to me and no, my AC is not now working.
PS: I also requested a service of my other units. Your team did not even bother getting b ack to me with a qoute.
Your service is incredible poor!
NN
Neil N's update11 Dec 2024, 17:08
Reviewer Update
Incorrect AC Direct!
6 weeks later and your team have still not responded to me and no, my AC is not now working.
PS: I also requested a service of my other units. Your team did not even bother getting b ack to me with a qoute.
Your service is incredible poor!
6 weeks later and your team have still not responded to me and no, my AC is not now working.
PS: I also requested a service of my other units. Your team did not even bother getting b ack to me with a qoute.
Your service is incredible poor!