1 reviews | Active since Nov 2024
AC DIRECT - BAD INSTALLATION and SHOCKING CUSTOMER SERVICE
If you want a piece of mind with the installation of an Aircon, DO NOT use AC Direct. They have been to my house on 3 occasions before getting the installation right. They use inferior materials which I obviously could not see in the roof but once the ceiling collapsed I could see the installation which had a flexible pipe connected for the water to drain. Water does not flow uphill Unfortunately, in the first installation they used electrical tape to join the pipes, and the second time they connected the pipes with glue. The third time a PVC pipe will installed and now there are no more leaks. The communication and attitude from the AC Direct offices were shocking. There was no urgency to fix the problem. They simply told me to stop using the aircon. I received an email on Friday 22 October at 19:58 to inform me the installation will be at my house on the 23, with no specific time. Full disclosure, the second installation time found a leak in my bathroom pipe. This leak has no material impact on the collapsed ceiling. It is also strange that the first installation did not report the leak. Was the leak caused by the first installer? I guess will never know and you cannot accuse someone without evidence. DO NOT USE DC DIRECT
Thank you for sharing your feedback. We sincerely apologise for the inconvenience caused during your aircon installation process and understand your frustration. While we acknowledge that the initial installation did not meet our high standards, we worked diligently to resolve the issue and made multiple visits to ensure everything was corrected to your satisfaction.
Regarding the ceiling damage, we have been waiting for you to provide three quotes for the necessary repairs, as agreed, and we remain committed to covering the costs. Please send these quotes at your earliest convenience so we can address this matter promptly.
We take full responsibility for ensuring our customers are satisfied with our service and are using this experience to improve our processes. Your feedback is invaluable, and we appreciate your patience as we resolved the issue.
Kind regards,
AC Direct Customer Service
Thank you for sharing your feedback. We sincerely apologise for the inconvenience caused during your aircon installation process and understand your frustration. While we acknowledge that the initial installation did not meet our high standards, we worked diligently to resolve the issue and made multiple visits to ensure everything was corrected to your satisfaction.
Regarding the ceiling damage, we have been waiting for you to provide three quotes for the necessary repairs, as agreed, and we remain committed to covering the costs. Please send these quotes at your earliest convenience so we can address this matter promptly.
We take full responsibility for ensuring our customers are satisfied with our service and are using this experience to improve our processes. Your feedback is invaluable, and we appreciate your patience as we resolved the issue.
Kind regards,
AC Direct Customer Service