Ac direct

Bought a Samsung split unit aircon unit. Stopped working due to faulty pc boards. Called acdirect and was advised that the unit was still under warranty. Submitted a claim on 20 November 2023. Was told it would take 10 to 14 business days. Today is the 29 January 2024. Claim was approved. But keep getting told that parts would be delivered to me for the last 1.5months. Keep getting empty promises from the customer services team, Tiffany, Miranda etc. They keep feeding me lies. I've now handed over to my attorneys. Do not buy from acdirect. The after sales service is non existent. Pathetic. Unprofessional. The last email, someone typed something out and attached it to the email. You can clearly see it wasn't from the supplier. Unbearable. Claim submitted last year November 2023. Still waiting for the parts and they never answer their phones. Disgusting behaviour.