TN
Tharcisse N
1 reviews | Active since Jan 2021
22 Feb 2024, 17:04
1KW. Epever Inverter GEL Battery NOT good for business
Not Satisfied with the kind of Customer Service I received from AC Direct Employees. I bought an 1KW epever Inverter almost a year ago. Not knowing that GEL battery Inverter causes issues. Already 3 months after the Unit started giving issues. AC Direct collect ed to get fixed....but 6 months after...another type of issues occurred. Astonished..but battery fully charged but when loads shedding start..the battery can ONLy last 30 minutes or 45 minutes then goes totally off. I urge/advise people NOT to order any of these epever GEL Inverters....GEL Inverter are totally waste of money and time. I had to request for a refund as no GEL Inverter battery is good for stage3, 4 or 6 .I have bought myself a brand New Lithium Ion LifeP04 Inverter that works now 100%.
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Replies (2)TN
Tharcisse N's updateReviewer Update
23 Feb 2024, 11:44 Good day,
Here is the INV Ref Number:SO021770:
Thank you for your email...Please proceed with your investigations and my aim is that AC Direct Customer Service improves.
Yes, Indeed my rating is factually correct and 100%.and appropriate, and the inconveniences caused to my job for not having internet.
In fact, AC Direct, Customer Service Department is poor and ***********.
I have attached some of the email correspondence & screengrab of conversation between myself & ++++ [ who 's their Team Lead in Cape Town]
My worries are such as from 07 Feb 2024 till yesterday, I have been sending emails to AC Direct to try get a replacement as it was concluded that the Inverter was indeed faulty from the manufacturing which ..one of their Agent +++++ acknowledged on our long phone Conversations.
At 1st when the Inverter was returned, I hope that they will replace/fix it.
But considering that I am myself a Engineer by Profession, I notice that GEL Battery for those epever were NOT good to sustain the whip of stage 6 load shedding which one of their own colleagues [+++++] acknowledged.
It was so surprising that in a normal company when an employee is being moved to another department, she/he shall hand over any current matters to the stand In colleagues... but this did not happen.
Strange once again, the Device was already shipped to Johannesburg, yet when I called them to query no one couldn't even locate where the machine was...it took the entire day for them to locate it.
TN
Tharcisse N's update23 Feb 2024, 11:44
Reviewer Update
Good day,
Here is the INV Ref Number:SO021770:
Thank you for your email...Please proceed with your investigations and my aim is that AC Direct Customer Service improves.
Yes, Indeed my rating is factually correct and 100%.and appropriate, and the inconveniences caused to my job for not having internet.
In fact, AC Direct, Customer Service Department is poor and ***********.
I have attached some of the email correspondence & screengrab of conversation between myself & ++++ [ who 's their Team Lead in Cape Town]
My worries are such as from 07 Feb 2024 till yesterday, I have been sending emails to AC Direct to try get a replacement as it was concluded that the Inverter was indeed faulty from the manufacturing which ..one of their Agent +++++ acknowledged on our long phone Conversations.
At 1st when the Inverter was returned, I hope that they will replace/fix it.
But considering that I am myself a Engineer by Profession, I notice that GEL Battery for those epever were NOT good to sustain the whip of stage 6 load shedding which one of their own colleagues [+++++] acknowledged.
It was so surprising that in a normal company when an employee is being moved to another department, she/he shall hand over any current matters to the stand In colleagues... but this did not happen.
Strange once again, the Device was already shipped to Johannesburg, yet when I called them to query no one couldn't even locate where the machine was...it took the entire day for them to locate it.
TN
Tharcisse N's updateReviewer Update
23 Feb 2024, 11:47AC Direct has finally refunded my Account and I have purchased another Brand New 1 KW Kool Energy Inverter from another supplier. "All I wanted by posting this review public was that their Customer Service Personal improves"
TN
Tharcisse N's update23 Feb 2024, 11:47
Reviewer Update
AC Direct has finally refunded my Account and I have purchased another Brand New 1 KW Kool Energy Inverter from another supplier. "All I wanted by posting this review public was that their Customer Service Personal improves"