ABSOLUTE WORST SERVICE

The ABSOLUTE WORST SERVICE. I booked my car for the 23rd of September 2021. The lady on the phone explained that i should call 10mins prior to arriving at the airport for her to send the driver to collect my car.

upon arrival I followed the instructions of how to get to the parking lot precisely "under no circumstances must you take the "rental car" lane". Never the less, after 6 calls to AVP (rude service and poor directions given, the lady over the phone refusing to give me her name and becoming frustrated that i cannot find the parking space) i finally arrive at parking level 3H.

I again phone and tell her that I am waiting for the driver (this is after 15minutes of patiently waiting for the driver) - her response is that she cannot call him and that i must please just shout out his name, I stand in the parking lot like a fool shouting the name of the driver to no avail. I phone the number *** once again and the lady simply says that he is there and i must look for him (what service is this??)

the driver finally comes out of the shadows as he was chilling out of sight and definitely not looking for his client.

On 26 September I land at OR Tambo and as instructed by the AVP, I give them a call once I land. (as previously arranged AVP asked what payment method i would prefer to which i arranged a card payment).

The same lady informs me that I cannot pay by card and must withdraw cash to pay.

I again waited 20 odd minutes for my car to arrive.

again ABSOLUTE WORST SERVICE