WORST ONLINE SERVICE EVER!!!

On 25/11/2020 I spent over R3000 on the first day of the Absolute Pets Black Friday sale...however it took me 2 hours and 50 minutes to purchase the 13 items that made up the sale as their website was pathetically slow and kicked me out several times. This alone is unacceptable as I experienced the same problem at their Black Friday sale last year and clearly they have not improvement their online service which can only be accounted to poor IT management and planning. Once the sale was complete, my order status showed that delivery would take place between 3 and 14 of December, which is longer than their usual delivery time, and I accepted that since it is a peak period. However, when the 14th of December came up and my delivery status still said "processing" I sent them an email for an answer on when I'd be receiving my goods. A lady by the name of Mari Meyer emailed me back the same day saying that she checked my status and that my order was "picked and packed and dispatched for delivery." She also stated that "Delivery will take place for you today as today will be the last day for delivery for you order on your profile. I have asked the delivery team to follow up with you as soon as possible this morning regarding the delivery time frame for you." That was Monday 14/12/2020. Today is Friday 18/12/2020 and up until now no delivery team has contacted me, no goods have been received and when I checked my order status on my profile, it still says "processing". I have ordered other goods from other suppliers over Black Friday this year and they didn't take half as long to delivery the stock. Who takes over 3 weeks to deliver goods in this day and age, even over peak periods? So I ask you once again...WHEN AM I GETTING MY GOODS?!