Unprofessional, rude, terrible experience

Went to buy cat food and 2 bowls on Saturday only to be told their credit card machine was out of order but still charged me the full amount. The shop assistance, Tony, was rude and did not explain what was going on, she basically said she was going to charge us again then we had to deal with our bank to get our money back...She also **** saying she has tried to call the bank to sort the issue out, she **** and said they were not answering the phone, but at my 1st attempt got through to them. Tony was full of excuses instead of actually saying sorry and that this was an issue on their side. Tony kept calling someone called Eugene to ask him what to do, not sure who he is but he was equally rude and full of excuses. He also refused to compensate us for out troubles. <br> After 45 minutes we eventually walked out with our goods, after having left empty handed. <br> <br> Over the next couple of days Tony kept harassing my husband and wasting his time with multiple phone calls asking him to give her his credit card details so that she could sort out their card machine. This is absolutely absurd and this level of customer service is appalling.