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bianca N
1 reviews | Active since Mar 2016
27 Jan 2022, 16:39
Shockingly bad service
I have logged a query the night that I made my purchase to have something amended on my order and till now nobody responded but they delivered my order. I logged a return due to no response on my previous query and I am yet to receive a response. I used absolute pets as it was highly recommended by a friend but clearly, they were wrong. This is by far the worst shopping experience online I have ever had and I work for an online store. There is no communication whatsoever and no status update on my return online. PLEASE can ANYONE at absolute pets get back to me. This is the first and last time I order anything from you guys. PATHETIC!!!!!!!!!!!!!!
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Replies (2)
Absolute Pets's replyOfficial
28 Jan 2022, 11:37Good day Bianca
We sincerely apologise for your experience with our Online department.
May we please ask you to provide your order number or alternatively you can email it to *** and our Customer Liaison will look into this right away.
Thank you
We sincerely apologise for your experience with our Online department.
May we please ask you to provide your order number or alternatively you can email it to *** and our Customer Liaison will look into this right away.
Thank you
Absolute Pets's reply28 Jan 2022, 11:37
Official
Good day Bianca
We sincerely apologise for your experience with our Online department.
May we please ask you to provide your order number or alternatively you can email it to *** and our Customer Liaison will look into this right away.
Thank you
We sincerely apologise for your experience with our Online department.
May we please ask you to provide your order number or alternatively you can email it to *** and our Customer Liaison will look into this right away.
Thank you
bN
bianca N's updateReviewer Update
28 Jan 2022, 11:41My order number is ONW53403 which is not going to help now cause you guys already collected the unit and if you had responded to my first mail all this could have been avoided and I could of possibly still gotten what I wanted but clearly thats not going to happen now cause apparently i must wait 21 working days for my refund which means i am now going to lose out on the special.
bN
bianca N's update28 Jan 2022, 11:41
Reviewer Update
My order number is ONW53403 which is not going to help now cause you guys already collected the unit and if you had responded to my first mail all this could have been avoided and I could of possibly still gotten what I wanted but clearly thats not going to happen now cause apparently i must wait 21 working days for my refund which means i am now going to lose out on the special.