Shocking service from Absolute Pets ONLINE

I have been struggling since 29 July 2024 to get a refund out of Absolute Pets ONLINE because I settled for Optiwoof Puppy 20kg kibble, which at that time seemed to have done the trick for my dog and was much less than the Superwoof Puppy I initially ordered and paid for on the 28 July 2024.

By my own admission, I did confess that my online order profile looked like a bit of a "dog's breakfast" as a result of having to cancel two other orders placed based on sample kibbles that I would try, and the pup would eat and then stop.

However, the TWO ORDER NUMBERS that I have been addressing since 29 July 2024 is ONW 117924, PAID FOR AND PROOF EMAILED MULTIPLE TIMES and the product which was eventually delivered under ORDER No ONW 117375. The difference in costs between the first order and second order being R168.50 for which I would appreciate a refund.

Now this may seem like a small amount. However, its taking them since 29 July 2024, multiple emails, 3 calls to customer care to still be left in an ABSOLUTE fortex of silence with no response even though I have been assured that the ladies dealing with my case will call me back to report on the process of my refund.

I am fully aware that a recurring order discount is subject to the order actually recurring hence I only requested a refund of the difference between the order number ONW117924 which was cancelled, I never took delivery of and PAID FOR and ONW117375 which was delivered to me.

But the sound of silence is profound!!