Ridiculous not existent "Service"

My order was placed and paid for on Sunday 30th before 7.45.

I ordered on Go Fetch and paid a delivery fee of R35 for same day delivery.

Around 8.30am I received a call to say my order could not be delivered that day because of stock shortages.

I said no problem, then 2 things need to happen, 1. A refund of my R35 for same day delivery (normal orders over R500 are delivered free). 2. The address needs to be changed because I will not be at home but at work.

The lady I spoke said she is new so she is not sure on the 2 things but will get back to me, i never heard from anyone again.

Today I get a notification my order is out for delivery, I tried phoning 4 times to say the address needs to be changed and it's urgent as the order is on its way. I was promised someone would get back to me straight away - still waiting!!!

The driver then got to my house and phoned me because no one was answering the door, he was extremely rude and put the phone down on me. His name is Wayne Matemba. I phoned him back and explained, he put the phone down again.

Then I received this message -

Good day Mandy,

Thank you for your patience with our response.

We can see that the delivery failed today due to incorrect address can you kindly provide a full address and we will arrange a new delivery for you?

I did not give the incorrect address!!!!!!!

Honestly this is unacceptable 😤 I am so waiting for someone to get back to me.

Mandy