Poor service
1st experience at the Central Square/ Pinelands was so good but the second felt like it was a rush job. Took my 2 cats home from collecting them at the spa, only to find that the 1 had a collar missing and both had damp areas on their fur. The fact that I had to alert them to the missing collar, they didn't have the decency to contact me and say they found it and then having to go out of my way to gave to retrieve it. The only reason given was that they were very busy on Saturday. Unacceptable that I get poor service because they overbooked. Now I have to drive from kuilsriver to Pinelands to retrieve the collar, while my cat is without a collar or ID.
Helpful (0)
Replies (2)0
Replies (2)'s updateReviewer Update
02 Jun 2022, 21:39It has been almost a week and despite logging my grievances with their customer service section, no one has contacted me to resolve my complaint.
I would not advise anyone to use the Absolute Pets central square in pinelands, Cape Town
I would not advise anyone to use the Absolute Pets central square in pinelands, Cape Town
's update02 Jun 2022, 21:39
Reviewer Update
It has been almost a week and despite logging my grievances with their customer service section, no one has contacted me to resolve my complaint.
I would not advise anyone to use the Absolute Pets central square in pinelands, Cape Town
I would not advise anyone to use the Absolute Pets central square in pinelands, Cape Town
Absolute Pets's replyOfficial
03 Jun 2022, 09:40Good day Mahjiedah, we sincerely apologise for your experience at our Pinelands Spa and have passed your feedback onto the Grooming Manager who has been trying to get in out with you. Would you please inform us as to when would be a good time to schedule a call? Thank you
Absolute Pets's reply03 Jun 2022, 09:40
Official
Good day Mahjiedah, we sincerely apologise for your experience at our Pinelands Spa and have passed your feedback onto the Grooming Manager who has been trying to get in out with you. Would you please inform us as to when would be a good time to schedule a call? Thank you