Petshop #circus

A week ago I booked and confirmed the only available appointment, 23 Dec 2022 for 9am for a cut wash and dry and nails for my dog Flint to look handsome on Christmas day. Today 23 Dec at 8am I had 2 miss calls on my cell phone. I called back and Cathy answered explaining she called to cancel Flint's appointment for 9am today ~ reason: unfortunately loadshedding. So I tired to ask her how come this happens have they got no Eskom schedule or system in place to avoid such disappointment. She made it clear that it is now my problem she did her best to atleast call me an hour prior to cancel this 9am slot... Furher I asked if we could reschedule... She said there is just no way that she can fit Flint in as today and tomorrow is fully booked but promised to call me back at 10am...to see what solution we can get to assist cutting Flint. She was very rude as she made it clear that the 8am woman with her two doggies were standing furiously in front of her with the same problem due to loadshedding... I am still waiting for her to call me as she promised... Another expectation down the drain. So I am very unhappy. Nevertheless I called around 10am to see if I can speak to the manager or atleast get an email or contact for the owner... As a week ago I could still arrange if Absolute Pet's Parklands were fully book to fit Flint in somewhere else. So Mr Sydney Chirowat answered...I had to drag his name out of him at that stage... Absolutely unprofessional as he never asked me my name or my number or the reason for my call or if he could get a message and get the owner or manager to give me a callback... Whilst asking him directly for a number or an email for the manager or owner he instead of assisting me kindly rather said rudely he is the manager/owner.. So if he was... Why was he not interested in assisting me at all rather just rude told me I could get the number somewhere else if I really want it... Still he has no clue who he spoke to or why I am wanting the contacts... So now it is the end of the day and it is my problem. So I would have liked to confidentiality raised my issues with the owner but it is out on the Google reviews as this seems to be the only communication a customer have with the head of the store according to their self-made-owner/manager circus-staff. In the past I promised myself not to go back to this rude petshop... Maybe it is time to take my business somewhere else and avoid disappointment... To all the pet owners out there... Getting an appointment for your pet well inadvance does not secure the slot and it is your problem how your pet gets a cut... Nobody takes ownership at Absolute Pets Parklands Junction due to staff that does not care nor assist or care for pet owners and their pets! Like Cathy the cutter said this morning: There is nothing I can do for you today than to cancel atleast and don't ask to help as I can't help at all. Now you atleast know not to bring your pet in at 9am without an option to find a solution to this cancelation! I got a reminder sms from Absolute Pets yesterday to remind me of my appointment for today!!!! Beyond sad! Hi Pet Parent, a friendly reminder of the Pet Spa appointment for your pet @ Absolute Pets Parklands Junction, Fri, Dec 23 at 09:00. For queries call ***.