HORRIBLE CUSTOMER SERVICE AND NO COMMUNICATION

Absolutely disappointed with the service and lack of communication from Absolute Pets online. I placed an order on 17/06/2025, which was supposed to be delivered between 18 and 14 June, however no communication was made to advise me that they don't have stock of the item or that my delivery will be delayed. I called their customer service on 24/06 to find out what was going on and I spoke to a person named Sandile, who said they will contact me after speaking to another supplier as their current supplier does not have stock, but no call was received regarding that. I called again on 25/06/2025 requested for my order to be cancelled and refunded - they advised it will take 3 -7 working days to reflect in my account. I followed up on Whatsapp on 02/07/2025 (did not receive confirmation at this point nor proof of payment) and was told that the order was ONLY cancelled on 01/07/2025 and the refund request was sent to their finance dept - again advising of the 3-7 working days to reflect in my acc. I followed up again on 05/07/2025, to which I received a proof of payment reflecting that the payment was only processed on 03/07/2025 (9 days after I requested it). The person said that they will follow up on why there was a delay and did not get back to me. I followed up again on 08/07/2025 (14 days since I requested for the refund) - again was told that they are investigating and again did not receive feedback, but was offered a R50 voucher instead. Today is 11/07/2025, I called and spoke to a "manager" named Pamela - I told her that I want my refund today and she said she will speak to the finance department and get back to me - I asked her at 10am to contact me before 12pm. It is not 1:15pm and I still have not received feedback - this is PATHETIC customer service - how the hell can it take 2 and a half weeks to get a refund!!