Extremely disappointing

I ordered specialised product for my dogs, they cannot have other products as my one doggie suffers from epilepsy and food allergies and this is the only product he can tolerate. Delivery time was estimated between 26 and 28 November, only to find out on 28 November that they have no stock and that they had to order it from Cape Town, which I could have incidentally done myself. I now have no food for my doggies