Do not sign up for auto repeat orders!

On the service their service seems great and the option to have a repeat order at a competitive price is convenient. HOWEVER there is no reminder before a repeat order is dispatched, you find out when the money is debited from your account.

In my case i had cancelled the repeat order and yet the money was still debited. i flagged the issues on the 22nd of November. I got a prompt response from the online team apologizing for the error and telling me my refund would be processed. That should have been the end of it. On the 9th of November i followed up again as they money has still not been refunded and this time received no response. I then went to social media to see if i could get a response on Facebook. Very quickly i got a private message again apologizing and telling me they were working on it and a manager would call me to provide an update.

As of today i am still not getting a response via email, no manager has contacted me and my comments on Facebook have been removed. Be careful when a Facebook page has no comments on their posts, immediate red flag.

I am disgusted by the slow service, lies and lack of accountability. The money was debited without my authorization and now getting a refund is proving impossible. At least they cannot delete this post so people will know!