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Alicia S
1 reviews | Active since Jul 2021
18 Jul 2023, 14:54
Do not buy from the online store
Do not purchase online! I waited 3 weeks to have my order delivered and a refund made for items that were out of stock. It's supposed to take only 3 working days to receive an order, yet I waited 7 working days, after I had to contact them and follow up myself. They don't keep you updated, provide you with feedback or respond to your emails. You're left in the dark without knowing why your order is delayed or why it takes them 8 working days to process a refund that they promised would only take 4. If you want to buy from Absolute Pets go to the store, don't buy online, it's a hassle from day one!
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Replies (2)
Absolute Pets's replyOfficial
19 Jul 2023, 14:19 Good day Alicia
We sincerely apologise for your experience with our online store and will bring your feedback to the attention of our Ecommerce Manager to address with the team. Customer service if of the utmost importance to us and the lack of communication you have received and delays with your order is defiantly not up to our standards. Would you please provide me with your order number which you are welcome to email to *********** and I will ensure that we look into this and have the Ecommerce Manager reach out to you.
We sincerely apologise for your experience with our online store and will bring your feedback to the attention of our Ecommerce Manager to address with the team. Customer service if of the utmost importance to us and the lack of communication you have received and delays with your order is defiantly not up to our standards. Would you please provide me with your order number which you are welcome to email to *********** and I will ensure that we look into this and have the Ecommerce Manager reach out to you.
Absolute Pets's reply19 Jul 2023, 14:19
Official
Good day Alicia
We sincerely apologise for your experience with our online store and will bring your feedback to the attention of our Ecommerce Manager to address with the team. Customer service if of the utmost importance to us and the lack of communication you have received and delays with your order is defiantly not up to our standards. Would you please provide me with your order number which you are welcome to email to *********** and I will ensure that we look into this and have the Ecommerce Manager reach out to you.
We sincerely apologise for your experience with our online store and will bring your feedback to the attention of our Ecommerce Manager to address with the team. Customer service if of the utmost importance to us and the lack of communication you have received and delays with your order is defiantly not up to our standards. Would you please provide me with your order number which you are welcome to email to *********** and I will ensure that we look into this and have the Ecommerce Manager reach out to you.
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Alicia S's updateReviewer Update
21 Jul 2023, 13:38Good day. There is no email address attached. My order number is ONW82821.
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Alicia S's update21 Jul 2023, 13:38
Reviewer Update
Good day. There is no email address attached. My order number is ONW82821.