DISGUSTING SERVICE LEVEL FROM MANAGEMENT AND STAFF

I have been taking my animals to Absolute Pets in Parklands for over 8 years. Every month or two when I book they have no idea of who my animals are. The staff don't seem to care or be phased. They dont know if my cat is a dog or my dog is a cat...LITERALLY after all this time. I go back ONLY because the groomer at this branch is fantastic and worth the struggle to make bookings (that ARE ALWAYS INCORRECT BECAUSE THEY HAVE NO CLUE HOW TO EVEN WORK THEIR SYSTEM). The groomer herself has to call me to make the bookings. Today I called to make a booking, I made a complaint at the fact that they didnt even have my animals names correct after all this time. The area manager called me, asking for my animal weights. I told him "he would have to wait and I will suck it up until Saturday" when I have my booking for my animals. He proceeded in telling me not to swear at him and put the phone down on me, in turn, I called back and he will not take my calls. Customer service is NON EXISTENT in this company, my animals are like my children and they cant even get their names correct let alone know what type of animal they are. Shame on you ABSOLUTE PETS.... well done at losing yet another loyal client. People use the phrase "lead by example" this is a perfect case in point. If management treats people like this, its no wonder the staff do the same.