MD
Mervin D
1 reviews | Active since Feb 2017
03 Feb 2022, 21:16
Disgusted by misleading promotion
I am very disgusted by how this business is running promotions.just a day ago I received my voucher to be used within 7 days and the very next day they tell me it had to end due to strong response.This is totally unprofessional, as you know you are promoting a certain product for a valid period.I felt misled by this promotion which is so unfair towards your customers.Absolutely Unfair towards your consumers.Shame on You!!!Poor Business Ethics.
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Absolute Pets's replyOfficial
04 Feb 2022, 13:47 Hi Mervin, we sincerely apologise for this and completely understand your frustration. The response to this Hill’s promotion completely exceeded our expectations far beyond what we have ever experienced before. We are not happy that the promotion had to end early, and this certainly does not line up with our customer service standards either. We do apologise for this and would like to get in touch regarding your voucher. Please may we get your contact details. You can email your details to *** Thanks
Absolute Pets's reply04 Feb 2022, 13:47
Official
Hi Mervin, we sincerely apologise for this and completely understand your frustration. The response to this Hill’s promotion completely exceeded our expectations far beyond what we have ever experienced before. We are not happy that the promotion had to end early, and this certainly does not line up with our customer service standards either. We do apologise for this and would like to get in touch regarding your voucher. Please may we get your contact details. You can email your details to *** Thanks