Absolute Uselessness

The shops are great but the online store is the WORST. Ordered dog food which they promised would be delivered between 5-7 February. On the 7th I had finished the bag of food and had not heard anything about the delivery from AP. When I followed up, I was told (4 hours after my initial enquiry) that there was a problem getting the stock. What the hell? When was anyone from Absolute Pets planning to contact me about this? I had to cancel the order and go out and find dog food urgently. I wish I had looked them up on Hello Peter first. It seems to be a common occurence and, even worse, refunds are not processed timeously!! What sort of **** is this? I would not recommend Absolute Pets.